Was this article helpful?

Troubleshooting

Last modified 16:22, 7 Feb 2014
Table of Contents

This section is for guidence when experiencing a technical issue. Technical problems may occur for many different reasons and often it can be difficult to find the source of the problem. This is particularly true for a product like Wirecast which makes use of various media, hardware, and internet resources.

This section is designed to help you investigate a technical error and find a solution to your problem. It is broken into categories to address the most common technical problems:

 

Technical Support

 

If you cannot find your issue here, we recommend that you either post on our forum or send in a support request.

  • Browse the Telestream Community Forum, which has answers to all kinds of questions.
  • Use the Send Support Information feature located under the Help dropdown menu.
    • If you cannot access this feature, follow the instructions below to launch the support engine outside of the application:
      Mac: Go to your Applications folder then right-click (or CTRL-click) on Wirecast. Choose Show Package Contents then open Resources and launch Support Assistant.
      Windows: Go to All Programs > Telestream > Wirecast > Support Assistant
  • Send a support request  to the Wirecast Support Team.

To help expedite your issue, please include:

  •  Operating System and Wirecast version numbers
  • A detailed description of the issue
  • A quote or screenshot of any error messages (if applicable)
Was this article helpful?
Pages that link here
Page statistics
201 view(s) and 3 edit(s)
Social share
Share this page?

Tags

Comments

You must to post a comment.

Attachments